Track a repair from drop-off to pickup
When a laptop or a phone arrives, the shop needs one record that is still right when the customer comes back. In SGR that record is the repair ticket.
Open the ticket at the counter
The ticket takes the next number for that shop. Attach the customer, the kind of equipment, and the fault they described. A new shop already has equipment types for a laptop, a desktop, a phone, a tablet, a printer, a monitor, and a game console. Faults start with the cases the counter hears every day: it will not power on, a cracked screen, a battery that will not charge, a software problem, a virus, a failed drive, overheating, or liquid damage. The shop can add names or rename these lists later. Another shop keeps its own lists.
Record the brand and model, and the serial number if the customer has it. Record accessories left with the device, such as a charger, a cable, or a bag. Those accessories appear on the customer link, so the counter and the customer are looking at the same list at pickup.
Write the status as the job moves
Each change is a line in the history, with the time and who recorded it. The path on a new shop is: ticket opened, in diagnosis, quote sent, approved by the customer, in repair, repaired, closed. The visible names can be edited. The app still knows which step is the quote, which step means the customer approved, and which step means the device is repaired.
Keep technician notes for the bench. Write a separate note for the customer when they should read something, such as waiting for a screen or ready to collect. Only the customer note is shown on their link.
See what is still on the bench
The shop dashboard counts open tickets, tickets opened today, tickets closed today, quotes still waiting, jobs approved but not started, devices ready for pickup, and tickets that have been open longer than seven days. It also counts today’s appointments and parts that are low on stock. The home screen lists the pending tickets so someone can open one and update it without hunting through closed jobs.
Appointments sit on the ticket when the customer is due back. A due date on the ticket is the estimate of when it should be ready.
Hand it back, then close it
When the status is repaired, the customer page says the equipment is ready for pickup. Closing the ticket records the closed status and marks the job finished. The customer page then says the ticket is closed.
The shop can print the ticket as a PDF for the counter. Lists of tickets can be exported to Excel or CSV. The history stays on the ticket after it is closed, so a later visit can start from what was already done.