Email templates
Email templates is the last item under Configuration. A new shop receives three templates. You edit them. You do not add a fourth from this screen. Each shop has its own copy.
The three messages
The three templates are the quote, the equipment ready for pickup, and the ticket closed. You can change the name, the subject, the body, and whether the template is active. The key stays as it is. Placeholders you can use are the customer name, the ticket number, the equipment, the brand and model, the status, the quote, the shop name, the notes written for the customer, and the portal address.
Sending is switched off until delivery is on
From a ticket you choose one of these templates. A test send goes to your own user email. A send to the customer needs an email address on the customer. Nothing is delivered to them while email delivery is switched off for the installation. The customer still approves a quote on the signed link, not inside the email. The portal has no customer account.