Faults
Faults is under Configuration. A fault is the problem the customer described. Each shop has its own list.
The names the counter uses
A row is a designation. A new shop starts with the usual counter cases: a device that will not power on, a cracked screen, a battery that will not charge, software trouble, a virus, a failed drive, overheating, and liquid damage. You can rename them or add more. The ticket stores one fault from this list, plus a longer description. Ticket count reports how many tickets use each designation. Another shop’s list is separate.