Contact methods
Contact methods is under Configuration. It is the list of ways a customer prefers to be reached. Unlike equipment and faults, this list is shared by every shop.
A name on the customer
Each row is a name. On a customer you pick one method, next to the phone numbers and the hours when to call. Adding or renaming a method changes the choices every shop sees. A technician does not see this menu; the method is chosen on the customer.